Customer Service / Order Management Consultant (m/w/d)
Customer Service / Order Management Consultant (m/w/d)
Job Profile
LOCATION
Karlsruhe
CAREER LEVEL
Professional
Field
Sales | Customer and Partner Management
benefits
- Equal Opportunities
- Flat Hierarchies
- Innovative Spirit
- Flexible Working Hours
- Attractive Benefits
- Training Opportunities
- Special Company and Team Events
- Free Drinks, Fruit, and Snacks
You strive to understand customers?
Then this is what you are looking for!
IF this is your profile …
- You enjoy working with people and are good with numbers
- You regard customer needs as your own personal challenge
- You completed a vocational training in commerce and you have sound professional experience in order processing or customer service
- You have an interest in software products, and in our customers from the manufacturing industry
- You distinguish yourself through your strong communication skills and your sense for customer needs
- You have sound knowledge of Microsoft Office, and of CRM systems
- You have sound knowledge of written and spoken German and English
- You work in an analytic and well-structured way
… THEN this is your job!
- You ensure a high level of customer satisfaction thanks to being extremely service-oriented
- You are responsible for the commercial side of project management, and work hand in hand with our project team
- You process offers, orders, and invoices independently
- You steward our customers and contractors via mail or on the phone
- You take part in our efforts to continuously develop and optimize our customer service